For any enquiries, please visit our Contact page or use our Live Chat feature.
Our head office is in North Sydney and our warehouse is located in Prestons.
Unfortunately our Gosford & Kotara Boutiques and our Lisarow Showroom have now closed as part of our focus on becoming the leading online Australian luxury homewares boutique.
However, our entire range is covered by our 60-Day Returns Policy and therefore we invite you to trial items in the comfort of your home and simply return them if they are not suitable.
We believe in Sustainability through Quality. We want to highlight the importance of ethical and sustainable shopping in the hopes of encouraging Customers to turn away from short life products that end up in landfill and instead invest in high quality design that can be cherished for generations to come.
All of our shipment packaging can be recycled, and we use eco-friendly biodegradable filler which can be recycled or composted.
Most items will be delivered within 1-7 business days, depending on your location.
If you require the item by a certain date, please Contact Us and we can provide a more accurate delivery estimate.
Shipping times may be impacted due to high demand, public holidays, natural disasters or unforeseen circumstances.
Shipping is complimentary on all orders over $100.
For any order under $100, Standard Shipping is available for $12.
Tracking is complimentary on every order. Tracking information will be sent to you via email once the item has been lodged with the carrier. Please allow up to 24 hours for the tracking details to update.
In transit means your item has been lodged by Valise Homewares, processed by the carrier and is on its way to your destination. This is the final step before delivery at your address is attempted.
Please Contact Us and we will get in touch with the carrier to find out the status of your item. Please note we can only lodge a missing item case if a regular post item is more than 3 days late. As soon as we find out the status, we will let you know.
Most orders will be delivered by Australia Post. The order dispatch notification email will include details on the carrier delivering your order.
The return period is 60 days after the order was marked as delivered by our carrier.
- Looks Different to the Image/Incorrect Description
- Is Faulty
- Is the Incorrect Item
- Was Received with Parcel Damage
A paid return label will be provided once the return has been approved. Once the item is received and the Fault or Damage is confirmed, you can choose from the following options:
- A replacement for the same item (if the item is still available)
- A refund
- An exchange for another item
If the item is not confirmed as faulty, it will be returned to you and no shipping fees will be refunded.
If you would like to return your item because:
- You changed your mind about the item
- It is not suitable
- Any Other Reason
The item may be returned for an exchange or full refund, however you must pay for return postage. We strongly recommend using a tracked service as we cannot provide a return or exchange unless the item is received.
Please note the following items cannot be returned:
- Gift cards
- Any item which has been put together incorrectly by the Customer or damaged during installation
- Any item not in its original condition (including all packaging), is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
No, all returns must be approved before being sent back. Any returns not approved will be rejected and returned to you.
The following payment types are available:
- Credit or Debit Card
Payment is secured through third party providers Shop Pay, PayPal or AfterPay and therefore we never receive your payment or card details.
No, the price appearing in your cart will be the final price charged to your payment method and no payment fees apply.
All orders placed to an Australian address are GST inclusive and tax invoices are available for any item on request.