COVID-19 Information

Dear Customers,

We are continuing to monitor the COVID-19 situation and are updating our service and protocols to ensure the health and safety of our Customers and Staff. We understand this is a difficult time and are taking extra steps such as:

  • Additional cleaning and sanitising at our store and warehouse facilities
  • Increased staff hand-washing and sanitising procedures
  • Removal of certain tester products from store
  • Temporary removal of the signature on delivery requirement for parcels

Online

Our full range is still available online at valise.com.au and we now offer a Click & Collect service to shop from the safety of your home and collect in store. 

Delivery

During this time, there may be some disruptions to delivery service provided by our partners Australia Post and Toll. This has been caused by:

  • Reduction in air freight capacity
  • Increase in parcel volumes
  • Hygiene and social distancing requirements

Whilst most deliveries have not been delayed, some may be impacted by up to one business day. 

Australia Post and Toll continue to deliver throughout Stage 4 restrictions in Melbourne. 

Store

Our Imperial Pop-Up Store is currently open for reduced hours during the COVID-19 outbreak:

Monday 10.00am to 2.00pm
Tuesday 10.00am to 2.00pm
Wednesday 10.00am to 2.00pm
Thursday 10.00am to 2.00pm
Friday 10.00am to 2.00pm
Saturday 10.00am to 2.00pm
Sunday Closed

 

We thank you for your ongoing support and patience during this time and if there is anything we can do to help please let us know.

Valise Homewares Team